Mobile / Sports
This page sets out the policy terms that govern your account, your transactions via DANA, OVO, and GoPay, and your rights as a member accessing bobohoki where local law permits. Read through each section to understand what applies to your account and how to reach us when you have a question.
Access to bobohoki and use of any service on this platform is subject to the terms set out here, and availability depends on local law and the eligible regions we are permitted to serve. These terms govern your account registration, the session controls you set, your transaction records via local e-wallets, and the content you interact with in our lobby. Where a conflict exists between a specific policy section and a general term, the specific section applies. We may update these terms when regulatory requirements or operational changes require it — the current version is always shown on this page, and continuing to use your account after an update constitutes acceptance of the revised terms. If any term is found unenforceable in your jurisdiction, the remainder of the policy continues to apply. Your obligations under these terms do not transfer to another party. For payment-related questions, the support path is tied to the wallet you used: DANA, OVO, or GoPay transactions each have a corresponding verification route described in the support section below. Reach our policy team via the contact details in the support section for any formal query.
Transactions processed through DANA are subject to the wallet provider's own terms alongside ours. Records of DANA activity appear in your account transaction history after login.
OVO deposits and withdrawals are logged in your account wallet section. Raise a dispute through our support channel with your OVO reference number ready.
GoPay payments are recorded in real time in your account dashboard. Contact support with the GoPay transaction ID if a discrepancy appears in your balance.
Not every aspect of your experience on this platform is covered by the same set of terms. The table below clarifies which areas fall within this policy, which are governed by separate frameworks, and where third-party terms apply alongside ours. If you are unsure which terms apply to a specific action — such as a payment dispute or a content access issue — start with the support section and we will direct you to the right route.
Your login credentials, session controls, and account-level settings are fully within scope of this policy. Any changes to access permissions are logged and visible in your account security section.
Deposits and withdrawals processed through DANA, OVO, and GoPay fall within this policy for record-keeping and dispute purposes. The wallet provider's own terms apply in parallel for their service layer.
Game content supplied by CQ9, Joker, Pragmatic Play, and PlayStar is governed by those studios' respective licensing terms. We make their titles available in the lobby; content-level queries go to the relevant studio.
External links, partner services, and payment infrastructure outside DANA, OVO, and GoPay are outside the scope of this policy. We do not control those services and cannot be held responsible for their terms or conduct.
As a bobohoki account holder, you have specific actions available to you under this policy — not just abstract entitlements. You can review your full transaction history for DANA, OVO, and GoPay activity at any time by going to the transaction log in your account dashboard after login. If any record appears incorrect, you can raise a correction request through the support channel with the relevant reference number. You can also request a copy of the account data we hold on you, or ask us to clarify how a specific policy term applies to your account. For session controls — such as the limits you have set on your own activity — those are editable directly in your account settings without needing to contact support. Any formal request that cannot be resolved through account settings is handled via our policy support contact.
Your DANA, OVO, and GoPay transaction records are accessible in the account dashboard. No request is needed — log in and go to the transaction history section directly.
Account name, contact information, and wallet linkages can be updated through account settings. For changes that require identity verification, follow the steps shown in the verification section of your account.
Send policy questions to our support team via the contact path in the support section below. Include your account reference and the specific term you are asking about for a faster response.
For account-level issues that settings cannot resolve, our support team handles requests during the hours shown in the support section. Live chat is the fastest route for urgent account access questions.
For any policy question, account correction request, or formal inquiry, use the contact paths below. Have your account reference and, where relevant, your DANA, OVO, or GoPay transaction ID ready before you reach out — it speeds up the resolution process significantly.
The fastest path for account access and policy questions. Open the chat icon from your account page after login and select the policy or account topic from the menu.
For formal policy requests, written records, or data queries, use the email address shown in your account settings under the help section. Responses are handled in the order received.
The help centre in your account dashboard covers the most common policy questions — session controls, transaction records, and account corrections — with step-by-step instructions.
Your account data is retained only as long as necessary for the purposes described in this policy and as required by applicable law. Cookies are used to maintain your session state and to support the login flow — you can manage cookie preferences through your browser settings. We apply encryption to data in transit between your device and our servers. If you want to request changes to the data we hold, or ask us to delete your account, those requests go through the support contact path described above.
We keep account and transaction records for the period required by applicable law and our operational obligations. The retention period for your specific record type is explained in the help centre.
Cookies on bobohoki support session management and login state. Non-essential cookies can be declined through your browser. Declining them does not prevent account access.
Account security is your joint responsibility with us. We protect data in transit with encryption. You are responsible for keeping your login credentials private and updating them through account settings if you suspect unauthorised access.
To request correction, export, or deletion of the data we hold on you, contact us through the email support route with your account reference. We confirm receipt and handle requests per applicable law.
These are the questions we see most often about how our legal terms apply to your account. If your question is not answered here, use the live chat or email route in the support section.
Yes, these terms apply to all accounts where access is permitted under local law. Availability depends on your region and applicable local regulations. If access is restricted in your location, the terms still govern any account data we hold on you during the period of use.
Log in to your account and go to the transaction history section in your dashboard. DANA, OVO, and GoPay transactions are listed separately with timestamps and reference numbers. You do not need to contact support to view your own records.
Yes. Send a data request to our support team via the email contact shown in your account help section. Include your account reference number. We handle requests in line with applicable data protection requirements and confirm receipt when we receive your message.
Raise the discrepancy through live chat or email support with the relevant DANA, OVO, or GoPay reference number. Our team reviews the transaction log against the wallet provider's record. The steps for a formal dispute are outlined in the help centre under the transactions section.
Session controls are editable directly in your account settings — no support request is needed for most changes. Go to account settings after login and look for the session controls section. Changes take effect immediately and are logged in your account activity record.
Formal legal queries go to our policy support team via the email route in the support section. State clearly that your query is a formal policy or legal matter and include your account reference. We aim to route formal requests to the right team without unnecessary delay.